Privacy & Cookie Policies
Foxburrow Farm Ltd Privacy Policy
At Foxburrow Farm Ltd, we are committed to protecting and respecting your Privacy.
This policy explains when and why Foxburrow Farm Ltd collects personal information from our customers, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
Foxburrow Farm Ltd is committed to ensuring that your privacy is protected.
Should we ask you to provide information by which you can be identified, you can be assured that it will only be used in accordance with this Privacy Policy.
We may change this Policy so please check this page to ensure that you’re happy with any changes. This policy document is effective: 1st June 2024
Any questions regarding this Policy and our Privacy Practices should be addressed in writing to Foxburrow Farm Ltd, Dereham Road, North Elmham, Dereham, Norfolk, NR20 5JG or by e-mail to info@foxburrowfarmshop.co.uk
We will only obtain information about you for legitimate business reasons when you contact us, or use our website to contact us, with an enquiry, quotation request, or to order a product or service.
What type of information might we collect from you?
Typical Information we might collect from you could include:
Name
Address including Post Code
Telephone Number, including Mobile number
E-Mail Address
Any Authorised Person or Persons to be added to the Account – if required
Information relating to your location to assist us in making your delivery
Potential rights under the GDPR
Under the EU General Data Protection Regulation (“GDPR”), you may have certain rights regarding your personal information.
You have the right to access any information we maintain about you to: –
Ensure your data is accurate
Restrict or supress personal data
Have any unused personal data we might hold removed from our data base upon request
Make a complaint to the Information Commissioner’s Office (ICO).
You may contact us as part of a subject access request using the details found below. Please note that we may not be able to fulfil your request in the event of a dispute between you and us or if there is another legal or statutory obligation to keep your information.
If you buy online or via the telephone your card information is not held by us. It is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We maintain this information in order to understand your service requirements:
Keep internal record’s and account’s for management purposes
Follow up for quotation requests or enquiries
Process orders that you have submitted
Carry out our obligations arising from any contracts entered into by you and us
Notify you of changes to our services
Notify you about your delivery – if requested
Communicate with you Product Information, Promotions or Details of Goods and Services that may be of interest you.
We will review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We only hold your personal information on a lawful or legitimate basis. This will depend on the personal information you have provided us. We will notify you if any other personal information is required for a specific purpose which has not been identified in our Privacy Policy.
If you contact us to enquire about being our customer, we will treat you as a current customer for the purpose of potentially marketing to you on the grounds set in the Privacy policy.
If you believe any information we store about you is incorrect, out of date or incomplete, please inform us as soon as possible via post, e-mail or telephone call. We will take all reasonable steps to verify your identity before making any corrections. This is to protect your privacy and security.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes without your express permission.
Third Party Service Providers working on our behalf: – We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to repair damaged property). However, when we use third party service providers we disclose only the personal information that is necessary to deliver the service. We have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes. Please be assured that we will not release your information to third parties for them to use for their own marketing purposes, unless you have requested us to do so or we are required to do so by law, for example, by court order or for the purposes of prevention of fraud or other crime.
Third Party Product Providers we work in association with: – When you are using our secure online payment page, your payment is processed by a third party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps to ensure that your privacy rights continue to be protected.
Your Choices: – You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us about the services or products we provide, you can inform us when you request a quote or make an enquiry, or when ordering by telephone or through our website.
You can change your marketing preferences at any time by contacting us in writing to Foxburrow Farm Ltd, Dereham Road, North Elmham, Dereham, Norfolk, NR20 5JG.
Please be aware that if we receive a formal written complaint regarding the processing of personal data, we try to resolve it directly with the person who has made the complaint.
How you can access and update your information
The accuracy of your personal information is important to us. We are always working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us in writing to Foxburrow Farm Ltd, Dereham Road, North Elmham, Dereham, Norfolk, NR20 5JG.
You have the right to ask for a copy of the information Foxburrow Farm Ltd hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
We may ask for personal information to verify your identity, this will enable us to deal with your account efficiently. We aim to protect all our customers from fraud. The personal information we hold for you may use to verify your identity in order to protect you.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your e-mail address etc.) are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will make our best efforts to ensure its security on our systems.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Review of this Policy
As appropriate, we may make changes to this Privacy Policy and, where appropriate, be sent to you by e-mail. Please check back frequently to remain aware of any updates or changes to this Privacy Policy.
Cookie Policy – Foxburrow Farm Ltd
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies have been under regulation since 2011 and currently form part of the Privacy and Electronic Communications Regulations (PECR). It is required under this regulation and that of the General Data Protection Regulation (GDPR) that Foxburrow Farm Limited transparently display and list all cookies in use, their reason for use and the data they store in an easy to read format and provide the functionality or instruction to allow visitors to consent or remove consent for their use.
Consent to use Cookies:
This website uses cookies to better the users experience whilst visiting the website. This website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device. You can use the advice below to change your cookie settings otherwise we’ll assume that you agree with our use of policy.
